Windows NT 4.0 Remote Access Errors

Error 5

Description:
Access is denied.

More Info:
This error should not occur under normal circumstances. Restart your computer to make sure that all recent configuration changes have taken effect. If the error persists, consult the Windows NT event log for detailed warnings or errors.

A possible cause of this error is that the connection was rejected by the remote computer because the remote computer has exceeded its client license limit. Contact your system administrator to buy more client licenses or point you to a different remote computer.

Solution:
Had the user name set to administrator.
Unsave the username and password and retype the right username and password.


Error 629

Description:
The data link was terminated by the remote machine.

More Info:
The link has been disconnected for one of the following reasons:

To re-establish the link, verify that the authentication, encryption, and DNS parameters defined in the Dial-Up Networking phonebook entry match those that are configured on the remote computer. If the remote computer cannot authenticate the client, the connection will be terminated. Also, try lowering your modem speed. See Setting Modem Features.

You can enable automatic redialing through the User Preference Dialing tab. See Redial Setting.

Cause:
User entered something in the domain field of the Connect dialog box.

Solution:
Remove anything in the domain field, if that doesn't work, remove and recreate the phonebook entry.


Error 676

Description:
The line is busy. Re-dial and try again.

More Info:

Solution:


Error 678

Description:
There is no answer.

More Info:
A modem did not pick up the phone. Please check the number and dial again.

Solution:


Error 680

Description:
No dial tone.

More Info:

Solution:
Make sure the phone line is plugged in correctly, and that they did not try to disable call waiting (*70,) in the Telephony Control Panel when they do not have call waiting. Replace the phone cord between the computer and the wall. Remove and recreate the Phonebook Entry.


Error 692

Description:
Hardware failure in port or attached device.

More Info:
Your modem (or other connecting device) is not responding for one of the following reasons:

Solution:
Make sure the modem is plugged in and turned on. Make sure the modem initialization string is correct. Make sure the modem was correctly identified by Windows NT.
If the customer has Voice Messaging on their phone line, make sure there are no waiting messages.

Microsoft's Knowledge Base information on this Error


Error 707

Description:
The X.25 extension is turned on and must be turned off.

More Info:
Your X.25 connection has returned an error. Ask your X.25 provider to interpret the diagnostic information provided.

Solution:


Error 711

Description:
RasMan initialization failure. Check the event log.

More Info:

Solution:
User just got a new modem, and it was installed correctly in the control panel. But his old 14.4 was still present in RAS setup. Had to remove it (from RAS), hit add, and choose his newly installed one. Then it wanted to reboot. Did so. Worked fine.


Error 720

Description:
No PPP Control Protocols configured.

More Info:
Either there are no PPP network control protocols configured or the entry for the corresponding network protocol is not installed. This error may occur when the type of network protocol is changed during the product upgrade process. Correct the entry by checking the desired protocols in the PPP section of the network protocol settings phonebook entry dialog box. If you intentionally cleared all protocols to force a down-level RAS connection, this error indicates the NetBEUI protocol used for down-level connections is not installed.

Cause:
TCP/IP not selected as the dial-out protocol in the phone book entry.

Solution:
Edit the phone book entry on the remote access client used to dial out to the TCP/IP PPP server. Select Network, PPP, and verify that TCP/IP is the only protocol selected.

Microsoft's Knowledge Base information on this Error.


Error 721

Description:
Remote PPP pear is not responding.

More Info:

Solution:


Description:
The PPP negotiation is not converging.

More Info:
The negotiation of PPP parameters did not succeed because the local and remote computers could not agree on a common set of parameters.

Solution:


Error 734

Description:
The PPP link control protocol terminated.

More Info:
A PPP link control protocol conversation was started, but was terminated at the request of the remote computer. Most likely an error occurred on the server.

Solution:
Open dialup networking. click the more button and then select edit entry and modem properties. under the security tab, make sure that the box labeled "accept any authentication, including clear text" is checked.


Error 735

Description:
TCP/IP CP reported error 735. The requested address was rejected by the server.

More Info:
The client is configured to request a specific IP address. The server is not configured to permit clients requesting specific IP addresses or the specific IP address may already be in use by another client.

Solution:


Error 738

Description:
TCP/IP CP reported error 738: The server did not assign an address.

More Info:
The server was unable to assign an IP address to the client from the pool of addresses allocated. Try a specific IP address on the client that will not cause a conflict on the remote network.

Solution:


Error 739

Description:
The authentication protocol required by the remote server cannot use the Windows NT encrypted password. Redial, entering the password explicitly.

More Info:

Solution:
I was able to fix this by making sure that the password was saved. Re-enter the password and try again.


If you have any more errors please email me at vinay@bharel.com and i'll add them here.